ZOOGABOOG! Refund & Returns Policy

1. Eligibility Window

• Requests for returns or refunds must be submitted within 7 days of delivery.
• After 7 days, orders are considered final and non-refundable.

2. Custom & Personalized Orders

Because many of our services and products are custom-made (such as websites, design work, branded apparel, signage, and printed materials), refunds are only available if the product or service is defective, damaged, or incorrect due to an error on the part of ZOOGABOOG! or our vendors.

• "Change of mind" or preference-based requests are not eligible for refund once work has begun or a product has been produced.

3. Digital & Service-Based Products

Digital deliverables (e.g., website builds, design files, hosting, marketing services) are non-refundable once delivered or activated, except in cases where ZOOGABOOG! fails to deliver the agreed-upon service.

4. Condition Requirements for Returns

• Returned items must be in their original condition and packaging.
• Returns are only accepted if accompanied by proof of defect or damage (photos, order details, etc.).

5. How to Request a Refund or Return

1. Submit your request through the Support Center in your ZOOGABOOG! dashboard.
2. Include your order number, description of the issue, and any supporting documentation (photos/screenshots).
3. Our team will review your request within 3–5 business days.

6. Resolution Options

If your request is approved, ZOOGABOOG! will offer one of the following solutions:

• Refund – Returned to the original payment method within 7–10 business days.
• Replacement/Redelivery – A corrected version of your order at no additional cost.
• Store Credit – Applied to your ZOOGABOOG! account for future use.

7. Shipping Costs

• If ZOOGABOOG! is at fault (defective, damaged, or incorrect items), we cover all return shipping or remake costs.
• If the return is due to customer error (incorrect files, sizes, or details submitted), the order is not eligible for refund or replacement.

8. Final Discretion

ZOOGABOOG! reserves the right to make the final determination on all refunds and returns. Our priority is to protect the integrity of our services while ensuring fair treatment for our clients.